Overview

This Refund Policy applies to purchases made directly from Wonderful Launcher. The products and access options available may change over time. The checkout page, order confirmation, and this Policy together define the terms that apply to a purchase.

Nothing in this Policy limits rights that cannot be excluded under applicable consumer law.

Credit Packages

You may ask us to review an unused credit package for a refund within 7 days of purchase. Approval is not automatic and remains subject to this Policy and applicable law.
A credit package is normally non-refundable once any purchased credits have been consumed, transferred, revoked for abuse, or included in a completed paid operation.
A package is considered used once any purchased credit has been deducted for a delivered Agent session, image task, download, diagnosis, or other paid operation.
If a paid AI or cloud request fails before the service is delivered, the system may automatically return the reserved credits to your account. An automatic credit return is not a cash refund.
If credits were deducted incorrectly or not automatically returned after a confirmed service failure, please contact us so we can review the usage record.

Agent Access and Other Digital Access

You may ask us to review one-time or time-limited Agent access and other digital access grants for a refund within 7 days only if no paid session, included usage, or material digital benefit has been consumed.
Once a paid session or included digital benefit has been delivered, the purchase is normally non-refundable.
Feature availability, usage limits, and validity periods shown at checkout form part of the purchase terms.

Subscriptions and Lifetime Access

These sections apply only when such products are offered at checkout or were purchased previously:

Subscriptions may be cancelled at any time. Access continues until the end of the paid billing period unless the checkout terms or applicable law say otherwise. We do not normally provide partial refunds for unused time in a current billing period.
Refund eligibility for an initial subscription, renewal, or lifetime access purchase is governed by the terms shown at checkout and applicable law. We do not provide a blanket refund period beyond those terms.
Once included credits, paid sessions, or other material digital benefits have been consumed, the purchase is normally non-refundable. "Lifetime" refers to the lifetime of the applicable product or service, not the lifetime of the purchaser.

Remote Help or Scheduled Services

This section applies only when a remote help or scheduled service is offered and purchased:

Before scheduling or before work begins, you may request a full refund.
After a session is scheduled, cancellation terms shown during booking apply.
Once work has begun, fees are normally non-refundable, but we may offer a follow-up, partial refund, or other remedy at our discretion and where required by law.

Duplicate Charges, Fraud, and Non-Delivery

We will review requests involving:

Duplicate or clearly incorrect charges
Unauthorized transactions reported promptly
A purchased product or access grant that was not delivered
Confirmed technical failures where the promised paid service was not provided

How to Request a Refund

Please contact us and provide:

Your account email address
Order, invoice, or transaction ID
The reason for the request
Relevant screenshots or error details, if available

We normally respond within 3-5 business days. Approved cash refunds are returned through the original payment method via Stripe and may take 5-10 business days to appear.

Abuse and Chargebacks

We may deny requests involving fraud, repeated refund abuse, violations of our Terms of Service, or consumed digital benefits. Please contact us before filing a chargeback so we have an opportunity to investigate and resolve the issue.

Changes to This Policy

We may update this Policy from time to time. Changes will be posted on this page with an updated date.

Contact Us

If you have questions about this Refund Policy, please contact us.

Overview

Nothing in this Policy limits rights that cannot be excluded under applicable consumer law.

Credit Packages

You may ask us to review an unused credit package for a refund within 7 days of purchase. Approval is not automatic and remains subject to this Policy and applicable law.

A credit package is normally non-refundable once any purchased credits have been consumed, transferred, revoked for abuse, or included in a completed paid operation.

A package is considered used once any purchased credit has been deducted for a delivered Agent session, image task, download, diagnosis, or other paid operation.

If a paid AI or cloud request fails before the service is delivered, the system may automatically return the reserved credits to your account. An automatic credit return is not a cash refund.

If credits were deducted incorrectly or not automatically returned after a confirmed service failure, please contact us so we can review the usage record.

Agent Access and Other Digital Access

You may ask us to review one-time or time-limited Agent access and other digital access grants for a refund within 7 days only if no paid session, included usage, or material digital benefit has been consumed.

Once a paid session or included digital benefit has been delivered, the purchase is normally non-refundable.

Feature availability, usage limits, and validity periods shown at checkout form part of the purchase terms.

Subscriptions and Lifetime Access

These sections apply only when such products are offered at checkout or were purchased previously:

Subscriptions may be cancelled at any time. Access continues until the end of the paid billing period unless the checkout terms or applicable law say otherwise. We do not normally provide partial refunds for unused time in a current billing period.

Refund eligibility for an initial subscription, renewal, or lifetime access purchase is governed by the terms shown at checkout and applicable law. We do not provide a blanket refund period beyond those terms.

Once included credits, paid sessions, or other material digital benefits have been consumed, the purchase is normally non-refundable. "Lifetime" refers to the lifetime of the applicable product or service, not the lifetime of the purchaser.

Remote Help or Scheduled Services

This section applies only when a remote help or scheduled service is offered and purchased:

Before scheduling or before work begins, you may request a full refund.

After a session is scheduled, cancellation terms shown during booking apply.

Once work has begun, fees are normally non-refundable, but we may offer a follow-up, partial refund, or other remedy at our discretion and where required by law.

How to Request a Refund

Please contact us and provide:

Your account email address

Order, invoice, or transaction ID

The reason for the request

Relevant screenshots or error details, if available

We normally respond within 3-5 business days. Approved cash refunds are returned through the original payment method via Stripe and may take 5-10 business days to appear.